Update on Account Number error in Canadian Payroll

A couple of years ago around this time of year, I got a call from a client of mine with a strange error in Canadian Payroll.  At the time, I ran into other significant issues in trying to help with said error, and at the time, I blogged/ranted about it here.

Fast forward to last month, when I received an email from another customer who was asking me “did you ever find out what the issue was with that error? We are having the same problem now!”.  We exchanged emails and I researched what notes I had taken at the time, and in the end, she confirmed for me that what worked for my client also worked for her.

So, this post is just an update on the issue and at least one resolution, in case it helps someone else out there. Some of this is a repeat of the rant blog, without the rant!

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Canadian Payroll & US Payroll in the same environment

I was asked this question from someone a few days ago and I have a little bit of information about this.  At some point I will expand on this article but for now, it’s a short one!

This article is simply about using Cdn Payroll and US Payroll together, as in “can you use them together”?

The short version is the supported method is not to have both in the same environment, i.e. same SQL instance.  There is a KB article that spells out all of the “how to”, and describes two installs, two instances, one US English, one Canadian.  That KB article is here.

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Canadian Payroll – Transmission Header Incorrect Length error

This is a repeat of an article I wrote in November 2011 with updated information.

Issue #2 in that blog was regarding permissions during the Generate Cheques routine and the message “There is an error in the Transmission Header – Incorrect Length”.

At that time, the fix seemed pretty obvious and it worked during testing on Windows 7 machines.  I wrote about it, forgot about it, and moved on.  Months later I learned the client doesn’t use Windows 7 on the machines that they use payroll for (those machines happen to be older Windows XP machines) so the error never came up again and I had completely forgotten about it.
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Some Canadian Payroll & Project Accounting gotchas!

Recently, a client of mine experienced a couple of weird things when we started to configure another Dynamics GP company for them with Canadian Payroll and Project Accounting in action.  One of them is definitely something to look out for if you use the Canadian Payroll import processes; the second is more of a head-scratcher type of error where you don’t know what the real problem is.

I call these things “gotchas” – I’m not sure that translates into all languages but generally means to me at least, something that “GOT” me, that I wasn’t expecting or didn’t think to look out for.
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Canadian Payroll issues and fixes

Today I have 2 issues to write about relating specifically to Canadian Payroll in Dynamics GP; things that a couple of my clients have recently run into that are fairly common and easy fixes.

Issue #1 is regarding stuck batches and the message “The batch is currently in use – Please wait until the other user is finished”.

Issue #2 is regarding permissions during the Generate Cheques routine and the message “There is an error in the Transmission Header – Incorrect Length”.

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Canadian Payroll – some ROE fields demystified

A client of mine had a great question for me last week on the ROE (Record of Employment) form that I couldn’t answer off the top of my head.  I took the opportunity to research and test to answer the question and figured it is not an uncommon question, so I may as well share the info.

Before I begin, I am not a payroll guru, I simply understand how the payroll modules work in Dynamics GP.  This is not meant to be a “how to complete your ROE” form article.  I worked for a few years with an actual payroll guru, who in her own words, could make Canadian Payroll sing!  (RW, you know who you are!)

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Disenchanted with support? I understand your pain!

Is it me or is getting support sometimes like pulling teeth?  I’ve had a couple of experiences lately which remind me of why I am in this business and why my clients are so appreciative of the way I deal with them and respond to their issues.  The reminder for me is NEVER to let my clients experience this with my firm – no one deserves it and even more importantly no one deserves to pay for the privilege!

Yes, it’s time for another small rant…

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