Today’s #TipTuesday post is a pretty short one. A client of mine recently merged with another firm and part of that was everyone getting new email addresses for a new web domain. For most of the users that used email functionality in GP, it was a non-event: they simply logged into the “Exchange Log On” prompt with their new email and password and continued with their task.
For one user, however, they were stuck in an endless loop of “Login Failed: check your login information and try again.”. In this case, the user had gotten married and had a name change so their Exchange profile had numerous aliases in it, which may be related to this, but I’m not 100% sure of that (it was the only “unique” thing I could think of for this individual).