Yesterday I went golfing, and it was the first day that really had that “autumn turning to winter” feel about it. It was about 8 degrees Celsius when I teed off, and yes, I froze my backside off in the process. But the sun came out and gradually I only needed 3 layers to keep warm. ; ) (Such is life in Canada when you want to golf in October!)
October 1st also is a new season business-wise: the new Microsoft partner requirements officially begin. For my firm, that means I officially do not meet the requirements to be a reseller anymore. This isn’t new, it hasn’t “crept up” or caught me off-guard… no, partners have been well aware of the changes for many months now.
Continue reading “A new season begins…”
A very short off-topic article. When I first started blogging, I thought weekly posts was a good goal, and it seemed pretty easy to keep up with. I had a long list of things I wanted to talk about at some point, no shortage of ideas! I was set!
All was good until I went to the Tech Conference in Fargo in March… then I started writing a blog each day about my experiences. So much information to talk about, so little time! Upon returning home I had so many ideas I didn’t know where to start, and didn’t write much at all. And then time has quietly slipped by…
Continue reading “Kudos to all the regular bloggers out there!”
I noticed Microsoft posted a date extension on Partnersource to obtain the new certification requirements. It was posted on April 1st, so in light of that being April Fool’s Day, I didn’t want to get sucked into some bad prank and looked again today at the information.
Well, the joke’s on me, it’s real! The original deadlines were to be this coming May 1st, now it’s been moved to October 1st. For me that is great news, the only thing better would be the elimination or reduction of some of the minimum requirements, like say SQL exams, multiple people or minimum revenues.
For customers (& sometimes for partners too), the changes are not always clearly communicated. Most customers have no idea of the changes and if they are affected.
Continue reading “Microsoft extends dates for new partner cert requirements”
Is it me or is getting support sometimes like pulling teeth? I’ve had a couple of experiences lately which remind me of why I am in this business and why my clients are so appreciative of the way I deal with them and respond to their issues. The reminder for me is NEVER to let my clients experience this with my firm – no one deserves it and even more importantly no one deserves to pay for the privilege!
Yes, it’s time for another small rant…
Continue reading “Disenchanted with support? I understand your pain!”
After receiving some positive feedback on my recent customer service article, I thought I would continue with the odd off-topic article (defined as non-Dynamics-GP). I’m certainly finding recently a whole LOT of examples of shall we say “learning experiences” to draw from!
Having recently moved, we are undertaking some renovations to the house over the next little while – some relatively minor, some relatively major. It’s been an eye opener so far in terms of how the various people we have been dealing with run their businesses. While I certainly am far from perfect, I would like to think that I would do things much better than some of these folks given the opportunity.
Continue reading “Do you want my business?”
I believe that sometimes companies need to step onto the other side of the counter and view themselves from the customer’s standpoint. I don’t intend to post non-Dynamics GP related things very often but today I had the good fortune of having three incidents worth talking about – two on the negative side, one on the positive side.
Continue reading “How is your customer service?”