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Microsoft Dynamics GP, Management Reporter, FRx, and related product or process postings.

Disenchanted with support? I understand your pain!

Is it me or is getting support sometimes like pulling teeth?  I’ve had a couple of experiences lately which remind me of why I am in this business and why my clients are so appreciative of the way I deal with them and respond to their issues.  The reminder for me is NEVER to let my clients experience this with my firm – no one deserves it and even more importantly no one deserves to pay for the privilege!

Yes, it’s time for another small rant…

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GP Tech Conference Day 2

Day 2 at the Dynamics GP Technical Conference in Fargo:  It was another long day, with a lot of information presented in the sessions.  On the weather side of things, it was quite a bit warmer today vs day 1, which I have come to learn was unseasonably cold for this time of year.  Great…. it reminds me of a trip I took to Sault Ste. Marie a few years ago in January where it was the coldest weather on record at the time (and still was the record low temps).  I must be blessed!  🙂

I would say today there was not a lot of “new new” content provided, just more details on the same general functionality introduced in the prior day’s sessions, where it related to the upcoming R2 release.

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GP Tech Conference Day 1

Today was day 1 at the Dynamics GP Technical Conference in Fargo.  It was a long day of sessions, lots of interesting information to be had.  It was also bitterly cold outside, and it’s safe to say not too many people ventured outside between sessions today!

These update posts won’t have a TON of detail on the new stuff coming.  I do hope to get a chance to talk more about the details another time…

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On my way to Fargo!

I’m sitting in Toronto’s Pearson airport, waiting for my flight to Chicago, and then on to Fargo for the GP Technical Conference.

My trip is not as long as David Musgrave’s (see his post here) but it does require customs and all of the fun that entails.  THANK GOODNESS for the Nexus program!  I was through security and customs in less than 10 minutes thanks to the retina scanner Nexus system.  There’s nothing like lining up like cattle going for feeding time, wandering through a long line for customs clearance, only to do the same a few minutes (or hours) later for security checkpoints!

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Report Writer Series: Toolbox Tips

I’m a bit behind in my blogging lately, time to catch up a little bit!  Today I’m digging into some of the lesser-used items on the toolbox, and finishing this topic up next week.  How can I tell these tools are not used much?  The answer is simple: I’ve seen a lot of ugly reports – fields formatted poorly or not lined up with the header fields they match up to, etc.

I do cringe when I see simple things like a block of address fields (for instance) not aligned, when there are tools there for you to eliminate this issue forever.

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Adopting new GP2010 features

I’m behind on my blogging this week!  Usually my weekends are my writing time, but instead of writing blogs, I was doing my own month-end and billings for January.

One of the clients I sent an invoice to emailed me today via the new GP2010 EFT Remittance email functionality with my remittance advice for their January invoice.

This client has been using GP’s EFT for Payables for years but only with a handful of vendors each month, the majority of their payments were still via cheque.  They had been paying me via EFT but without any remittances or notifications so far.  They started asking me about EFT remittance/email functionality as they wanted to expand this to more vendors but needed to have a plan for the remittance advice.

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What happens when you hit the max Journal Entry Number

This falls under the category of “who knew?”!

There is a long story to why I even tested this in the first place, but it’s not very interesting so I will spare you the details!  Suffice it to say I’m evaluating some requirements for a client who is planning to add a significant volume of transactions to Dynamics GP (potential volume in the millions of transactions per year).

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Report Writer Series: Don’t settle for ugly reports! Part 1

Now that most of the payroll year-end tax update season is behind us, it’s back to the Report Writer series of articles.

You’re not the only one who is sick of looking at ugly plain-text edit lists and searching for the information you want to review. Have no fear, more useful and attractive reports are a few mouse clicks away!

Lots of users have gone to other reporting tools to get better looking reports and I don’t blame them. Crystal and SQL Reporting Services give us a lot of great tools to improve reporting in terms of look and feel as well as flexibility of layout and many other benefits. As much as some of us would like Report Writer to die a slow death, the reality is for posting journals and edit lists and anything with temp tables, Report Writer is “it”.

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