What usually is a typical service pack install client visit started off on the wrong foot. I am installing SP2 for GP2010 plus related hotfixes for a client, and the last time I was here was in January for the year end tax updates. While I was doing my usual preparation, before I even started the process of installing anything, users started reporting warning messages keeping them out of GP.
I write this with a little embarrassment at the solution to a problem I had. Earlier this week I renamed a server I’m using for GP2010 to prepare for a new network and improve my network naming conventions. I’ve changed server names before at clients and the steps and places you need to make updates are pretty straight forward, at least for vanilla GP. There are other complications when you get into web services and other things where the configuration is not strictly within the application.
At long last I’m back, and aim to get back to regular weekly (if not more frequent) blogging!
First topic, last week I installed GP2010 SP2 (aka R2) at a client site and all was fine. That is, until I was doing some unrelated work in Report Writer, and was getting an error message when coming back into Dynamics GP.
I had some trouble finding this specific error but did find a post on the partner technical forums with the same problem, from a couple of months ago, that had gone dormant. I updated the post with my information, adding to the original poster’s info, and it turns out it is indeed a bug.
I noticed Microsoft posted a date extension on Partnersource to obtain the new certification requirements. It was posted on April 1st, so in light of that being April Fool’s Day, I didn’t want to get sucked into some bad prank and looked again today at the information.
Well, the joke’s on me, it’s real! The original deadlines were to be this coming May 1st, now it’s been moved to October 1st. For me that is great news, the only thing better would be the elimination or reduction of some of the minimum requirements, like say SQL exams, multiple people or minimum revenues.
For customers (& sometimes for partners too), the changes are not always clearly communicated. Most customers have no idea of the changes and if they are affected.
Is it me or is getting support sometimes like pulling teeth? I’ve had a couple of experiences lately which remind me of why I am in this business and why my clients are so appreciative of the way I deal with them and respond to their issues. The reminder for me is NEVER to let my clients experience this with my firm – no one deserves it and even more importantly no one deserves to pay for the privilege!
Yes, it’s time for another small rant…
Today is day 3 in Fargo, and the majority of the day is wrap up and some chances for the vendor sponsors to present their wares. The room is emptying gradually as the day progresses as people are heading to the airport to catch their flights.
This is mostly some observations of the overall conference and a wrap up of my own.
Day 2 at the Dynamics GP Technical Conference in Fargo: It was another long day, with a lot of information presented in the sessions. On the weather side of things, it was quite a bit warmer today vs day 1, which I have come to learn was unseasonably cold for this time of year. Great…. it reminds me of a trip I took to Sault Ste. Marie a few years ago in January where it was the coldest weather on record at the time (and still was the record low temps). I must be blessed! 🙂
I would say today there was not a lot of “new new” content provided, just more details on the same general functionality introduced in the prior day’s sessions, where it related to the upcoming R2 release.
Today was day 1 at the Dynamics GP Technical Conference in Fargo. It was a long day of sessions, lots of interesting information to be had. It was also bitterly cold outside, and it’s safe to say not too many people ventured outside between sessions today!
These update posts won’t have a TON of detail on the new stuff coming. I do hope to get a chance to talk more about the details another time…
I’m sitting in Toronto’s Pearson airport, waiting for my flight to Chicago, and then on to Fargo for the GP Technical Conference.
My trip is not as long as David Musgrave’s (see his post here) but it does require customs and all of the fun that entails. THANK GOODNESS for the Nexus program! I was through security and customs in less than 10 minutes thanks to the retina scanner Nexus system. There’s nothing like lining up like cattle going for feeding time, wandering through a long line for customs clearance, only to do the same a few minutes (or hours) later for security checkpoints!
I’m a bit behind in my blogging lately, time to catch up a little bit! Today I’m digging into some of the lesser-used items on the toolbox, and finishing this topic up next week. How can I tell these tools are not used much? The answer is simple: I’ve seen a lot of ugly reports – fields formatted poorly or not lined up with the header fields they match up to, etc.
I do cringe when I see simple things like a block of address fields (for instance) not aligned, when there are tools there for you to eliminate this issue forever.